"Recommend Without Reservation"
Dear DRI, I am writing to commend your staff for a job well done. In December 2007 we had a major flood in our crawl space from a broken pipe. Your representatives responded to our call immediately. They were professional and engendered our confidence. I particularly want to mention Justin Blackburn, Dan Travers and Dan O’Callahan. These gentlemen were outstanding in their expertise in dealing with the situation. Mr. Blackbird’s ability to deal with the insurance company was especially helpful. He clearly understands how insurance company people think and was able to guide the situation in a direction that ultimately benefited me. During the process of figuring out how to proceed and whom to believe, I interacted with several companies who ultimately proved themselves to be inferior, lacking in expertise, or just plain dishonest. Mr. Blackburn made many observations which withstood critical scrutiny and kept me on the right path. This was all before we decided with whom to entrust our remediation. Mr. Blackburn was also helpful to me in sharing his understanding of how things get done within the insurance world. I feel his input resulted in maximizing my reimbursement from the insurance company. I was present with the insurance company’s representatives and Mr. Blackburn while they discussed various aspects of our remediation. He was artful in his interactions with them. In summary we were very pleased with all aspects of our remediation and would recommend DRI without reservation. Sincerely yours, Gerald Kirshenbaum, MD, MHA Aurora, CO